TY - BOOK AU - Tracy, Brian TI - Crunch point : the 21 secrets to succeeding when it matters most SN - 9780814473719 U1 - 658.4`09 PY - 2007/// CY - New York PB - American Management Association KW - Entrepreneurship KW - Success in business N1 - Age Group: Adult; Stay calm -- Be confident in your abilities -- Dare to go forward -- Get the facts -- Take control -- Cut your losses -- Manage the crisis -- Communicate constantly -- Identify your constraints -- Unleash your creativity -- Focus on key result areas -- Concentrate on priorities -- Counterattack! -- Generate cash flow -- Care for your customers -- Close more sales -- Keep things simple -- Conserve your energy -- Make your connection -- Character is king -- Pull it all together.; Includes index ER -