Clark, Graham Johnston, Robert <br/><br/>
Service Operations Management Improving Service Delivery 

 - 3rd 
 - UK  Prentice Hall  2008 
<br/><br/> Age Group: Adult 
<br/><br/><label>ISBN: </label>9781405847322 
<br/><br/><label>Dewey Class. No.: </label>658.812