TY  - BOOK
AU  - Nigel Slack, Stuart Chambers, Robert Johnston, Alan Betts
TI  - Operations & Process Management: Principles & Practice for Strategic Impact
SN  - 9780273718512
U1  - 658.5 
PY  - 2009///
CY  - Italy
PB  - Pearson
KW  - (UGB165)  Introduction to Business Operations and Services
UR  - <WEB_URL_ROOT_PATH>/MNG06/Operations and Process Management Principles and Practice for Strategic Impact  2nd  by Nigel Slack, Stuart Chambers, Robert Johnston, Alan Betts.pdf
ER  -