Kandampully, Jay <br/><br/>
Services Management. The New Paradigm in Hospitality 

 - Australia  Pearson  2002 
<br/><br/> Age Group: Adult 
<br/><br/><label>ISBN: </label>9781862505094 
<br/><br/><label>Subjects--Topical Terms: </label><br/>(MASB-2903) Service Quality Management in Tourism and Hospitality
<br/><br/><label>Dewey Class. No.: </label>647.94