TY  - BOOK
AU  - Kandampully, Jay
TI  - Services Management. The New Paradigm in Hospitality
SN  - 9781862505094
U1  - 647.94 
PY  - 2002///
CY  - Australia
PB  - Pearson
KW  - (MASB-2903) Service Quality Management in Tourism and Hospitality
N1  - Age Group: Adult
ER  -