Gremler, Dwayne D. Jo Bitner, Mary Zeithaml, Valarie A. <br/><br/>
Services Marketing. Integrating Customer Focus Across the Firm 

 - 6th 
 - Singapore  McGraw Hill  2013 
<br/><br/> Age Group: Adult 
<br/><br/><label>ISBN: </label>9780071086967 
<br/><br/><label>Dewey Class. No.: </label>658.8