Fitzsimmons, James A. Fitzsimmons, Mona J. <br/><br/>
Service Management. Operations, Strategy, Information Technology 

 - 7th 
 - Singapore  McGraw Hill  2011 
<br/><br/><label>ISBN: </label>9780071289276 
<br/><br/><label>Dewey Class. No.: </label>658.4