D. Gremler, Dwayne Jo Bitner, Mary Wilson, Alan Zeithaml, Valarie A. <br/><br/>
Services Marketing: Integrating Customer Focus Across the Firm 

 - 2nd 
 - UK  McGraw-Hill Education  2012 
<br/><br/> Age Group: Adult 
<br/><br/><label>ISBN: </label>9780077131715 
<br/><br/><label>Dewey Class. No.: </label>658.8