TY  - BOOK
AU  - Bordoloi, Sanjeev K.
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
TI  - Service Management. Operations, Strategy, Information Technology
SN  - 9781259010651
U1  - 658.022 
PY  - 2011///
CY  - Singapore
PB  - McGraw Hill
N1  - Age Group: Adult
ER  -