TY - BOOK AU - Porter, L. AU - Tanner, S TI - Assessing business excellence: a guide to business excellence and self-assessment SN - 9780750655170 U1 - 658.401 PY - 2011/// CY - USA PB - Routledge KW - (UGB-262) Quality Management for Organisational Excellence N1 - Age Group: Adult ER -