TY  - BOOK
AU  - O'shannessy, Vivienne
TI  - Front office skills: a practical approach
SN  - 9780733988752
U1  - 647.06 
PY  - 2009///
CY  - Australia
PB  - Pearson Education Australia
KW  - (MASB-1906) Managing rooms division operations
UR  - <WEB_URL_ROOT_PATH>/MNG06/Vivienne O'shannessy. (2009) Front office skills. A practical approach.pdf
ER  -