Kelly Mooney <br/><br/>
The Ten Demandments: Rules to Live by in the Age of the Demanding Customer 

 - USA  2002 
<br/><br/> Tells you what customers want, and what they'll do if they don't get it. This title shows you how to satisfy each customer first, last, and always. It shows how you can: earn trust with every customer interaction, put customers in charge and exceed their expectations, align marketing and sales channels to present a unified face to customers. 
<br/><br/><label>ISBN: </label>9780071427357 
<br/><br/><label>Subjects--Topical Terms: </label><br/>(ETB-2006) Guest Services Management
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Leadership<br/>Nonfiction
<br/><br/><label>Dewey Class. No.: </label>658.812