TY  - BOOK
AU  - Kelly Mooney
TI  - The Ten Demandments: Rules to Live by in the Age of the Demanding Customer
SN  - 9780071427357
U1  - 658.812 
PY  - 2002///
CY  - USA
KW  - (ETB-2006) Guest Services Management
KW  - Leadership
KW  - Nonfiction
N2  - Tells you what customers want, and what they'll do if they don't get it. This title shows you how to satisfy each customer first, last, and always. It shows how you can: earn trust with every customer interaction, put customers in charge and exceed their expectations, align marketing and sales channels to present a unified face to customers
ER  -