TY  - BOOK
AU  - Robert Johnston, Graham Clark, Michael Shulver
TI  - Service Operations Management: Improving Service Delivery
SN  - 9780273740483
U1  - 658 
PY  - 2012///
CY  - Italy
PB  - Pearson
KW  - (CHTM 27) HOSPITALITY MANAGEMENT STUDIES
UR  - <WEB_URL_ROOT_PATH>/MNG06/Service Operations Management Improving Service Delivery by Robert Johnston, Graham Clark, Michael Shulver.pdf
ER  -