TY  - BOOK
AU  - Colin Shaw, John Ivens
TI  - Building Great Customer Experiences
SN  - 9780333990131
PY  - 2002///
CY  - Great Britain
PB  - Palgrave Macmillan
KW  - (ETB 2006) Guest Services Management
UR  - <WEB_URL_ROOT_PATH>/MNG06/Building Great Customer Experiences by Colin Shaw, John Ivens.pdf
ER  -