| 000 | 00621nam a2200181 a 4500 | ||
|---|---|---|---|
| 001 | 49153 | ||
| 005 | 20260219114655.0 | ||
| 020 | _a9780786303861 | ||
| 040 |
_aAIS _dAIS |
||
| 100 | _aLevesque, Paul, 1947- | ||
| 245 | _aThe wow factory : creating a customer focus revolution in your business | ||
| 082 | _a343.2 LEV | ||
| 260 |
_aChicago _bIrwin _cc1995 |
||
| 650 | _aConsumer Satisfaction | ||
| 650 | _aCustomer services | ||
| 650 | _aOrganizational Effectiveness | ||
| 852 |
_d2009-11-07 _o343.2 LEV |
||
| 999 |
_c49153 _d49153 |
||