| 000 | 00892nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | 49170 | ||
| 005 | 20260219114655.0 | ||
| 020 | _a9780875845708 | ||
| 040 |
_aAIS _dAIS |
||
| 100 | _aBenjamin Schneider | ||
| 100 | _aDavid Earl Bowen | ||
| 245 | _aWinning the Service Game | ||
| 082 | _a658.8`12 | ||
| 260 |
_aBoston, MA _bHarvard Business School Press _c1995 |
||
| 655 | _aCustomer services | ||
| 655 | _aManagement | ||
| 655 | _aTraining of employees | ||
| 655 | _aIncentives in industry | ||
| 650 | _aCustomer Services -- Management | ||
| 650 | _aEmployees -- Training Of | ||
| 852 |
_d2009-11-07 _o658.8`12 |
||
| 852 |
_d2009-11-07 _o658.8`12 |
||
| 999 |
_c49170 _d49170 |
||