| 000 | 00571nam a2200157 a 4500 | ||
|---|---|---|---|
| 001 | 49236 | ||
| 005 | 20260219114656.0 | ||
| 020 | _a9780312141301 | ||
| 040 |
_aAIS _dAIS |
||
| 100 | _aWexler, Phillip S | ||
| 245 | _aThe quest for quality : prescriptions for achieving service excellence | ||
| 082 | _a658.8'12 | ||
| 260 |
_aNew York _bSt. Martin's Griffin Press _c1996 |
||
| 650 | _aCustomer Services -- Quality Control | ||
| 852 |
_d2009-11-09 _o658.8'12 |
||
| 999 |
_c49236 _d49236 |
||