000			00648nam a2200193 a 4500
001			49272
005			20260219114657.0
020			_a9780786310043
040			_aAIS _dAIS
100			_aDonnelly, James H
245			_a25 management lessons from the customer's side of the counter
082			_a658.8`12
260			_aNew York _bMcGraw Hill _c1996
650			_aConsumer Satisfaction
650			_aCustomer Services -- Management
650			_aLeadership
650			_aSupervision of employees
852			_d2009-11-10 _o658.8`12
999			_c49272 _d49272