| 000 | 03456nam a2200397 a 4500 | ||
|---|---|---|---|
| 001 | 51209 | ||
| 005 | 20260219114711.0 | ||
| 020 | _a9780071289276 | ||
| 040 |
_aAIS _dAIS |
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| 100 | _aFitzsimmons, James A. | ||
| 100 | _aFitzsimmons, Mona J. | ||
| 245 | _aService Management. Operations, Strategy, Information Technology | ||
| 082 | _a658.4 | ||
| 250 | _a7th | ||
| 260 |
_aSingapore _bMcGraw Hill _c2011 |
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_d2013-01-23 _o658.4 |
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