| 000 | 00920nam a2200217 a 4500 | ||
|---|---|---|---|
| 001 | 51305 | ||
| 005 | 20260219114712.0 | ||
| 020 | _a9780077131715 | ||
| 040 |
_aAIS _dAIS |
||
| 100 | _aD. Gremler, Dwayne | ||
| 100 | _aJo Bitner, Mary | ||
| 100 | _aWilson, Alan | ||
| 100 | _aZeithaml, Valarie A. | ||
| 245 | _aServices Marketing: Integrating Customer Focus Across the Firm | ||
| 082 | _a658.8 | ||
| 250 | _a2nd | ||
| 260 |
_aUK _bMcGraw-Hill Education _c2012 |
||
| 852 |
_d2013-11-09 _o658.8 |
||
| 852 |
_d2013-11-09 _o658.8 |
||
| 852 |
_d2013-11-09 _o658.8 |
||
| 999 |
_c51305 _d51305 |
||