| 000 | 00906nam a2200193 a 4500 | ||
|---|---|---|---|
| 001 | 51684 | ||
| 005 | 20260219114715.0 | ||
| 020 | _a9781111307738 | ||
| 040 |
_aAIS _dAIS |
||
| 100 | _aFord, Robert C. | ||
| 100 | _aHeaton, Cherill P. | ||
| 100 | _aSturman, Michael C. | ||
| 245 | _aManaging quality service in hospitality: how organizations achieve excellence in the guest expirience | ||
| 082 | _a647.940 | ||
| 260 |
_aChina _bCengage _c2012 |
||
| 852 |
_d2015-08-25 _o647.940 |
||
| 852 |
_d2015-08-25 _o647.940 |
||
| 852 |
_d2015-08-25 _o647.940 |
||
| 999 |
_c51684 _d51684 |
||