000			00501nam a2200181 a 4500
001			54543
005			20260219123737.0
020			_a9780814479254
040			_aAIS _dAIS
100			_aGordon, Josh
245			_aTough calls : selling strategies to win over your most difficult customers
082			_a658.85
260			_aNew York _bAmerican Management Association _c1997
300			_aviii, 214 p. : ill. ; ; 23 cm.
500			_aAge Group: Adult
500			_a Includes index.
650			_aSelling
999			_c54543 _d54543