000			00732nam a2200193 a 4500
001			54751
005			20260219123744.0
020			_a9780312141301
040			_aAIS _dAIS
100			_aWexler, Phillip S
245			_aThe quest for quality : prescriptions for achieving service excellence
082			_a658.8'12
260			_aNew York _bSt. Martin's Griffin Press _c1996
300			_axiv, 344 p. : ill ; ; 24 cm.
500			_aAge Group: Adult
500			_a Includes bibliographical references (p. [339]) and index.
500			_a"First published in the United States under the title the quest for service quality: prescription for achieving excellence by Maxcomm Associates."
650			_aCustomer Services -- Quality Control
999			_c54751 _d54751