000			00757nam a2200205 a 4500
001			55111
005			20260219123751.0
020			_a9780471686934
040			_aAIS _dAIS
100			_aHinkin, Timothy R
245			_aCases in hospitality management : a critical incident approach
082			_a647.94`0
250			_a2nd
260			_bJohn Wiley & Sons _c2006
300			_aix, 157 p. ; ; 23 cm.
500			_aAge Group: Adult
500			_a Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery.
500			_aIncludes bibliographical references.
650			_aHospitality Industry -- United States -- Management -- Case Studies
999			_c55111 _d55111