000 00387nam a2200145 a 4500
001 56277
005 20260219123822.0
020 _a9780875847948
040 _aAIS
_dAIS
100 _aMcKenna, Regis
245 _aReal Time: Preparing for the age of the never satisfied customer
082 _a658.4`06
260 _aBoston
_bHarvard Business School Press
_c1997
500 _aAge Group: Adult
999 _c56277
_d56277