| 000 | 00460nam a2200181 a 4500 | ||
|---|---|---|---|
| 001 | 56722 | ||
| 005 | 20260219123853.0 | ||
| 020 | _a9780071086967 | ||
| 040 |
_aAIS _dAIS |
||
| 100 | _aGremler, Dwayne D. | ||
| 100 | _aJo Bitner, Mary | ||
| 100 | _aZeithaml, Valarie A. | ||
| 245 | _aServices Marketing. Integrating Customer Focus Across the Firm | ||
| 082 | _a658.8 | ||
| 250 | _a6th | ||
| 260 |
_aSingapore _bMcGraw Hill _c2013 |
||
| 500 | _aAge Group: Adult | ||
| 999 |
_c56722 _d56722 |
||