000			01437nam a2200217 a 4500
001			56795
005			20260219123900.0
020			_a9780130945891
040			_aAIS _dAIS
100			_aJohn H. King
100			_aRonald F. Cichy
245			_aManaging for Quality in the Hospitality Industry
082			_a647.94`0
260			_aNew Jersey _bPearson Prentice Hall _c2006
300			_axx, 298 p. : ill., ports. ; ; 28 cm.
520			_aThis practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. Chapter topics cover how to tap an organization's hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life. For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.
655			_aTotal quality management
655			_aQuality control
655			_aHospitality industry
650			_a(MASB-2903) Service Quality Management in Tourism and Hospitality
999			_c56795 _d56795