| 000 | 00472nam a2200169 a 4500 | ||
|---|---|---|---|
| 001 | 57199 | ||
| 005 | 20260219123924.0 | ||
| 020 | _a9781111307738 | ||
| 040 |
_aAIS _dAIS |
||
| 100 | _aFord, Robert C. | ||
| 100 | _aHeaton, Cherill P. | ||
| 100 | _aSturman, Michael C. | ||
| 245 | _aManaging quality service in hospitality: how organizations achieve excellence in the guest expirience | ||
| 082 | _a647.940 | ||
| 260 |
_aChina _bCengage _c2012 |
||
| 500 | _aAge Group: Adult | ||
| 999 |
_c57199 _d57199 |
||