| 000 | 01606nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 58560 | ||
| 005 | 20260219124006.0 | ||
| 020 | _a9780006530695 | ||
| 040 |
_aAIS _dAIS |
||
| 100 | _aSheldon Bowles | ||
| 100 | _aKenneth H. Blanchard | ||
| 245 | _aRaving Fans: A Revolutionary Approach to Customer Service | ||
| 082 | _a658.812 | ||
| 260 |
_aLondon _bThorsons _c2011 |
||
| 520 | _aA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans. | ||
| 655 | _aBusiness | ||
| 655 | _aNonfiction | ||
| 655 | _aLeadership | ||
| 655 | _aManagement | ||
| 655 | _aSelf Help | ||
| 655 | _aPersonal Development | ||
| 655 | _aEntrepreneurship | ||
| 650 | _a(ETB-2006) Guest Services Management | ||
| 999 |
_c58560 _d58560 |
||