| 000 | 00576nam a2200169 a 4500 | ||
|---|---|---|---|
| 001 | 58753 | ||
| 005 | 20260219124014.0 | ||
| 020 | _a9780273740483 | ||
| 040 | _aAIS | ||
| 100 | _aRobert Johnston, Graham Clark, Michael Shulver | ||
| 245 | _aService Operations Management: Improving Service Delivery | ||
| 082 | _a658 | ||
| 250 | _a4th | ||
| 260 |
_aItaly _bPearson _c2012 |
||
| 856 | _u<WEB_URL_ROOT_PATH>/MNG06/Service Operations Management Improving Service Delivery by Robert Johnston, Graham Clark, Michael Shulver.pdf | ||
| 650 | _a(CHTM 27) HOSPITALITY MANAGEMENT STUDIES | ||
| 999 |
_c58753 _d58753 |
||