000			02102nam a2200229 a 4500
001			58833
005			20260219124015.0
020			_a9780873896924
040			_aAIS _dAIS
100			_aBjørn Andersen
100			_aTom Fagerhaug
245			_aRoot Cause Analysis: Simplified Tools and Techniques
082			_a658.4'01
250			_a2nd
260			_aUSA _bASQ Quality Press _c2006
520			_aThe use of quality and continual improvement is no longer considered the sole property of manufacturing or of the traditional engineering and production environment. Most professionals entering the workforce today are required to analyze situations, identify problems, and provide solutions for improved performance. Improving the organization is everyone s job. Teamwork is critical, requiring the participation of members of all backgrounds, nationalities, educational levels, and career aspirations. This updated and expanded edition discusses many different tools for root cause analysis and presents them in an easy-to-follow structure: a general description of the tool, its purpose and typical applications, the procedure when using it, an example of its use, a checklist to help you make sure if is applied properly, and different forms and templates (that can also be found on an accompanying CD-ROM). The examples used are general enough to apply to any industry or market. The layout of the book has been designed to help speed your learning. Throughout, the authors have split the pages into two halves: the top half presents key concepts using brief languagemdash;almost keywordsmdash;and the bottom half uses examples to help explain those concepts. A roadmap in the margin of every page simplifies navigating the book and searching for specific topics. The book is suited for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector.
655			_aTotal quality management
655			_aProblem solving
655			_aQuality control
655			_aTextbooks
650			_aGlobal Business Dynamics (BIN2043-N)
999			_c58833 _d58833