| 000 | 00460nam a2200145 a 4500 | ||
|---|---|---|---|
| 001 | 59731 | ||
| 005 | 20260219124029.0 | ||
| 020 | _a9780333990131 | ||
| 040 | _aAIS | ||
| 100 | _aColin Shaw, John Ivens | ||
| 245 | _aBuilding Great Customer Experiences | ||
| 260 |
_aGreat Britain _bPalgrave Macmillan _c2002 |
||
| 856 | _u<WEB_URL_ROOT_PATH>/MNG06/Building Great Customer Experiences by Colin Shaw, John Ivens.pdf | ||
| 650 | _a(ETB 2006) Guest Services Management | ||
| 999 |
_c59731 _d59731 |
||