000			01511nam a2200193 a 4500
001			59759
005			20260219124030.0
020			_a9781455508907
040			_aAIS _dAIS
100			_aTony Hsieh
245			_aDelivering Happiness: A Path to Profits, Passion, and Purpose
082			_a658.409
260			_aNew York _bGrand Central _c2010
520			_aIn Delivering Happiness, Tony Hsieh - the hip, iconoclastic, and widely-admired CEO of Zappos, the online shoe retailer - - explains how he created a corporate culture with a commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. He details many of the unique practices at Zappos, such as their philosophy of allocating marketing money into the customer experience, the importance of Zappos's Core Values ("Deliver WOW through Service"), and the reason why Zappos's number one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work, proving that creating happiness and record results go hand-in-hand.
655			_aBusiness
655			_aBiography
655			_aLeadership
655			_aNonfiction
999			_c59759 _d59759