The quest for quality : prescriptions for achieving service excellence
Wexler, Phillip S
The quest for quality : prescriptions for achieving service excellence - New York St. Martin's Griffin Press 1996
9780312141301
Customer Services -- Quality Control
658.8'12
The quest for quality : prescriptions for achieving service excellence - New York St. Martin's Griffin Press 1996
9780312141301
Customer Services -- Quality Control
658.8'12