The quest for quality : prescriptions for achieving service excellence (Record no. 49236)

MARC details
000 -LEADER
fixed length control field 00571nam a2200157 a 4500
001 - CONTROL NUMBER
control field 49236
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260219114656.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780312141301
040 ## - CATALOGING SOURCE
Original cataloging agency AIS
Modifying agency AIS
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8'12
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Wexler, Phillip S
245 ## - TITLE STATEMENT
Title The quest for quality : prescriptions for achieving service excellence
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. St. Martin's Griffin Press
Date of publication, distribution, etc. 1996
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Services -- Quality Control
852 ## - LOCATION
Former shelving location 2009-11-09
-- 658.8'12

No items available.