25 management lessons from the customer's side of the counter
Donnelly, James H
25 management lessons from the customer's side of the counter - New York McGraw Hill 1996 - x, 214 p. ; ; 21 cm.
Age Group: Adult Originally published as: Close to the customer : 25 management tips from the other side of the counter. Homewood, Ill. : Business One Irwin, c1992.
The author relates true-life experiences dealing with a variety of organizations to present valuable lessons in satisfying customers and managing people.
9780786310043
Consumer Satisfaction
Customer Services -- Management
Leadership
Supervision of employees
658.8`12
25 management lessons from the customer's side of the counter - New York McGraw Hill 1996 - x, 214 p. ; ; 21 cm.
Age Group: Adult Originally published as: Close to the customer : 25 management tips from the other side of the counter. Homewood, Ill. : Business One Irwin, c1992.
The author relates true-life experiences dealing with a variety of organizations to present valuable lessons in satisfying customers and managing people.
9780786310043
Consumer Satisfaction
Customer Services -- Management
Leadership
Supervision of employees
658.8`12