25 management lessons from the customer's side of the counter (Record no. 54787)

MARC details
000 -LEADER
fixed length control field 00936nam a2200241 a 4500
001 - CONTROL NUMBER
control field 54787
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260219123745.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780786310043
040 ## - CATALOGING SOURCE
Original cataloging agency AIS
Modifying agency AIS
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8`12
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Donnelly, James H
245 ## - TITLE STATEMENT
Title 25 management lessons from the customer's side of the counter
240 ## - UNIFORM TITLE
Uniform title Close to the customer.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. McGraw Hill
Date of publication, distribution, etc. 1996
300 ## - PHYSICAL DESCRIPTION
Extent x, 214 p. ; ; 21 cm.
500 ## - GENERAL NOTE
General note Age Group: Adult
500 ## - GENERAL NOTE
General note Originally published as: Close to the customer : 25 management tips from the other side of the counter. Homewood, Ill. : Business One Irwin, c1992.
520 ## - SUMMARY, ETC.
Summary, etc. The author relates true-life experiences dealing with a variety of organizations to present valuable lessons in satisfying customers and managing people.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer Satisfaction
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Services -- Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Leadership
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Supervision of employees
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   10.11.2009   658.8`12 TKB001580 19.02.2026 1 19.02.2026 Books