Cases in hospitality management : a critical incident approach
Hinkin, Timothy R
Cases in hospitality management : a critical incident approach - 2nd - John Wiley & Sons 2006 - ix, 157 p. ; ; 23 cm.
Age Group: Adult Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery. Includes bibliographical references.
9780471686934
Hospitality Industry -- United States -- Management -- Case Studies
647.94`0
Cases in hospitality management : a critical incident approach - 2nd - John Wiley & Sons 2006 - ix, 157 p. ; ; 23 cm.
Age Group: Adult Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery. Includes bibliographical references.
9780471686934
Hospitality Industry -- United States -- Management -- Case Studies
647.94`0