Winning the Service Game (Record no. 49170)

MARC details
000 -LEADER
fixed length control field 00892nam a2200241 a 4500
001 - CONTROL NUMBER
control field 49170
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260219114655.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780875845708
040 ## - CATALOGING SOURCE
Original cataloging agency AIS
Modifying agency AIS
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8`12
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Benjamin Schneider
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name David Earl Bowen
245 ## - TITLE STATEMENT
Title Winning the Service Game
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Boston, MA
Name of publisher, distributor, etc. Harvard Business School Press
Date of publication, distribution, etc. 1995
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term Customer services
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term Management
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term Training of employees
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term Incentives in industry
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Services -- Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Employees -- Training Of
852 ## - LOCATION
Former shelving location 2009-11-07
-- 658.8`12
852 ## - LOCATION
Former shelving location 2009-11-07
-- 658.8`12

No items available.