Managing quality service in hospitality: how organizations achieve excellence in the guest expirience (Record no. 51684)

MARC details
000 -LEADER
fixed length control field 00906nam a2200193 a 4500
001 - CONTROL NUMBER
control field 51684
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260219114715.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781111307738
040 ## - CATALOGING SOURCE
Original cataloging agency AIS
Modifying agency AIS
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 647.940
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Ford, Robert C.
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Heaton, Cherill P.
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Sturman, Michael C.
245 ## - TITLE STATEMENT
Title Managing quality service in hospitality: how organizations achieve excellence in the guest expirience
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. China
Name of publisher, distributor, etc. Cengage
Date of publication, distribution, etc. 2012
852 ## - LOCATION
Former shelving location 2015-08-25
-- 647.940
852 ## - LOCATION
Former shelving location 2015-08-25
-- 647.940
852 ## - LOCATION
Former shelving location 2015-08-25
-- 647.940

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