APA
Ford R. C., Heaton C. P. & Sturman M. C. (2012). Managing quality service in hospitality: how organizations achieve excellence in the guest expirience. China: Cengage.
Chicago
Ford Robert C, Heaton Cherill P and Sturman Michael C. 2012. Managing quality service in hospitality: how organizations achieve excellence in the guest expirience. China: Cengage.
Harvard
Ford R. C., Heaton C. P. and Sturman M. C. (2012). Managing quality service in hospitality: how organizations achieve excellence in the guest expirience. China: Cengage.
MLA
Ford Robert C, Heaton Cherill P and Sturman Michael C. Managing quality service in hospitality: how organizations achieve excellence in the guest expirience. China: Cengage. 2012.