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Managing for Quality in the Hospitality Industry

By: Material type: TextTextPublication details: New Jersey Pearson Prentice Hall 2006Description: xx, 298 p. : ill., ports. ; ; 28 cmISBN:
  • 9780130945891
Subject(s): Genre/Form: DDC classification:
  • 647.94`0
Summary: This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. Chapter topics cover how to tap an organization's hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life. For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.
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Item type Current library Home library Collection Call number Copy number Status Barcode
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 5 Available TKB009556
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 6 Available TKB018052
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 7 Available TKB001527
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 8 Available TKB009558
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 9 Available TKB018054
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 10 Available TKB009553
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 11 Available TKB018056
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 12 Available TKB009555
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 13 Available TKB001526
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 14 Available TKB018058
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 15 Available TKB009557
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 16 Available TKB009552
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Reference;Reference Section (LRC B) 647.94`0 (Browse shelf(Opens below)) 17 Available TKB001528
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 18 Available TKB009554
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 1 Available TKB018051
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 2 Available TKB018053
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 3 Available TKB018055
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;Textbooks;Book Warehouse (LRC B) 647.94`0 (Browse shelf(Opens below)) 4 Available TKB018057
Total holds: 0

This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. Chapter topics cover how to tap an organization's hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life. For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.

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