The quest for quality : prescriptions for achieving service excellence
Wexler, Phillip S
The quest for quality : prescriptions for achieving service excellence - New York St. Martin's Griffin Press 1996 - xiv, 344 p. : ill ; ; 24 cm.
Age Group: Adult Includes bibliographical references (p. [339]) and index. "First published in the United States under the title the quest for service quality: prescription for achieving excellence by Maxcomm Associates."
9780312141301
Customer Services -- Quality Control
658.8'12
The quest for quality : prescriptions for achieving service excellence - New York St. Martin's Griffin Press 1996 - xiv, 344 p. : ill ; ; 24 cm.
Age Group: Adult Includes bibliographical references (p. [339]) and index. "First published in the United States under the title the quest for service quality: prescription for achieving excellence by Maxcomm Associates."
9780312141301
Customer Services -- Quality Control
658.8'12