The quest for quality : prescriptions for achieving service excellence (Record no. 54751)

MARC details
000 -LEADER
fixed length control field 00732nam a2200193 a 4500
001 - CONTROL NUMBER
control field 54751
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260219123744.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780312141301
040 ## - CATALOGING SOURCE
Original cataloging agency AIS
Modifying agency AIS
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8'12
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Wexler, Phillip S
245 ## - TITLE STATEMENT
Title The quest for quality : prescriptions for achieving service excellence
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. St. Martin's Griffin Press
Date of publication, distribution, etc. 1996
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 344 p. : ill ; ; 24 cm.
500 ## - GENERAL NOTE
General note Age Group: Adult
500 ## - GENERAL NOTE
General note Includes bibliographical references (p. [339]) and index.
500 ## - GENERAL NOTE
General note "First published in the United States under the title the quest for service quality: prescription for achieving excellence by Maxcomm Associates."
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Services -- Quality Control
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   09.11.2009   658.8'12 TKB001614 19.02.2026 1 19.02.2026 Books